Increase Customer Lifetime Value and Customer Engagement
It’s time to take the next step in customer engagement leading to higher customer lifetime value.
Service Alerts enhance the customer experience through personalized messages. Existing CodeBroker customers use Service Alerts to inform consumers when orders are ready, loyalty status updates, Rx alerts/order is ready, credit card balances, or when someone has purchased something on their behalf in the case of a gift registry, and more.
Messages can be delivered in both real-time (“Your prescription refill is ready for pick-up”) and batch (“Congratulations! You just reached Gold level”), whichever method provides the optimal customer experience. You can even personalize the SMS message with your customer’s name allowing you to rise above the noise creating a truly unique shopping experience.
Retailers are increasingly turning to Service Alerts to build customer loyalty. Having the ability to send text alerts to a customer’s mobile device creates a rich and unique customer experience. On the flip side, the retailer is rewarded with customer loyalty that translates into a higher customer life-time value.