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Omnichannel Mobile Coupons. Yes, it can be done!

Retailers Deliver a Superior Customer Experience with Omnichannel Mobile Coupons Written by: Dan Slavin There’s a subtle difference between the meaning of the terms multi- and omni-channel and a palpable difference between the amounts of work required to provide a multi- versus omnichannel customer experience. On the surface, both terms mean to provide customers with more Read More

The Retailer Ultimate Reward – Family and Friend Referral

Family or Friend Referral: The Retailer Ultimate Reward Written by: Dan Slavin The retailer ultimate reward is when a customer refers family and friends to a brand. The referral is testimony to both product value and the retailer-customer relationship. The retailer is considered a trusted source. So, what are some of the ways a retailer can embrace Read More