Pharma companies are often looking for health care professional (HCP) solutions to begin prescribing medication and increase new to brand prescriptions (NBRx). In addition, they would often like to gain Read More
We have had many pharmaceutical marketers contact us lately searching for medication adherence solutions to reduce their abandoned Rx's. In most cases, they believe their HCPs are writing prescriptions, but Read More
First Call Resolution is the ultimate in contact center metrics because it’s the only performance metric that impacts just about every other meaningful call center measurement. First call resolution can Read More
New consumer research provides insights from over 1,200 consumers on how customer service departments can effectively handle customer service complaint through the use of customer appeasement coupons and gift cards. Read More
Hot off the presses is new consumer research that provides insights into consumer shopping habits during the COVID Pandemic. Even though most stores have re-opened, shopper behavior continues to be Read More
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