Pharma and Retail
Mobile Coupon and SMS Solutions

Pharma companies are often looking for health care professional (HCP) solutions to begin prescribing medication and increase new to brand prescriptions (NBRx). In addition, they would often like to gain Read More

We know many of the top reasons for medication nonadherence include cost, fear, lack of understanding, and lack of communication. Many pharma companies use copay cards to help patients with Read More

We are often asked if it is possible to know when a consumer enters a physical location so we can send that consumer a text message with a special offer Read More

We have had many pharmaceutical marketers contact us lately searching for medication adherence solutions to reduce their abandoned Rx's. In most cases, they believe their HCPs are writing prescriptions, but Read More

Many of our clients spend a lot of money on direct to consumer (DTC) pharma digital marketing for their copay assistance programs. When we ask them how they measure the Read More

According to research, 13% of consumers tell 15 or more people if they have a negative experience with a company. As if is this isn’t bad enough, this viral nature Read More

First Call Resolution is the ultimate in contact center metrics because it’s the only performance metric that impacts just about every other meaningful call center measurement. First call resolution can Read More

Call centers have been facing major increases in call volume due to the rise in online orders driven by the pandemic. With higher call volume, comes a higher number of Read More

New consumer research provides insights from over 1,200 consumers on how customer service departments can effectively handle customer service complaint through the use of customer appeasement coupons and gift cards. Read More

Hot off the presses is new consumer research that provides insights into consumer shopping habits during the COVID Pandemic. Even though most stores have re-opened, shopper behavior continues to be Read More

By Dan Slavin I speak with potential customers on a daily basis about single use coupons and text message marketing software, their questions often seem to be the same. As Read More

Written by: Sue LeClaire Single-use mobile coupons and personalized coupons and offers are being used by a growing number of retailers to drive store traffic and purchases. In this article Read More