February 25, 2021

Appeasement is the Name of the Game for Flipping Disgruntled Customers

We all have them. None of us wants them. But, if we manage them effectively, they can turn into our strongest brand advocates. Who are they? Disgruntled customers. Disgruntled customers are inevitable. As the saying goes: “you can please some of the people some of the time, but you can’t please all of the people…

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