We all have them. None of us wants them. But, if we manage them effectively, they can turn into our strongest brand advocates. Who are they? Disgruntled customers. Disgruntled customers are inevitable. As the saying goes: “you can please some of the people some of the time, but you can’t please all of the people…
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New consumer research provides insights from over 1,200 consumers on how customer service departments can effectively handle customer service complaint through the use of customer appeasement coupons and gift cards. Contact centers have been facing one of their greatest challenges in recent memory, spurred by the ongoing pandemic. With the drastic increase in calls comes…
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How to best handle unhappy customers with appeasements. CodeBroker surveyed over 1,200 consumers on a wide range of topics
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