Call Center

CS Resolve

Digital Coupons and Gift Cards for Customer Appeasement

Turn Customer Service Complaints into Customer Delight


Now your customer service representatives can turn customer service complaints into customer delight with CodeBroker’s CS Resolve.

CS Resolve is an easy-to-use appeasement application that enables any customer service representative to deliver a pre-approved single-use coupon or gift card in the moment – to provide immediate value to an unhappy customer and deescalate conflict

Dealing with angry customers and handling customer service complaints can be a challenge. With CS Resolve, conflict resolution is a win-win. Not only is the customer happy, but it virtually guarantees that the customer will continue to do business with you.

CS Resolve Benefits

Customer appeasement coupons and gift cards have been used by businesses for quite some time, but there hasn’t an been an easy way for call center agents to issue them when handling customer service complaints. CS Resolve changes all that, taking customer appeasement to a new level of simplicity and effectiveness.

CS Resolve helps you deliver on the promise of an exceptional customer experience with strict management controls and accountability of coupon/gift card issuance. Your CSRs can instantly deescalate difficult situations, while delighting and retaining dissatisfied customers when it matters most – during the session phone/chat session.

  • Easy - Quick and easy set up with click-select-send simplicity for CSRs.
  • Flexible - Deliver a wide range of custom coupons and gift cards over any digital channel.
  • Immediate - Deliver coupon/gift card instantly to appease customers in the moment.
  • Accountable - High degree of accountability with easy set-up of pre-defined rules to ensure adherence to coupon/gift card issuance guidelines.
  • Effective - Eighty-one percent of consumers agree that a coupon/gift card will retain their business after a disappointing experience.*

*2021 Call Center Customer Appeasement Research Report.

Key Features

  • Instantly deliver a single-use digital coupon or digital gift card to the customer.
  • Send coupon or gift card via the customer’s preferred digital channel: chat, text, email, social media.
  • Prevent coupons and gift cards from being used more than once with single-use security.
  • Populate a library of pre-approved coupons and gift cards.
  • Track coupon and gift card delivery and redemptions to ensure accountability and facilitate analysis.
  • Easily embed within your existing contact center software.

Easy-to-use

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Single-Use Coupon and Gift Card Security

CS Resolve provides the utmost flexibility in selecting and delivering an offer while maintaining a high degree of accountability and security for each coupon or gift card.

  • The coupon or card can be redeemed only once, at POS or online.
  • The appeasement can’t be accessed by more than one phone.
  • An additional layer of security is optionally available to ensure distribution of only one coupon or gift card per phone.

Management Reports for Tracking and Attribution

CS Resolve tracks each coupon and gift card by a range of criteria to ensure accountability and facilitate analysis, including:

  • Individual CSR
  • Customer ID (phone, email)
  • Internal identifier
  • Date
  • Barcode; Offer ID; Gift Card #
  • Reason for issuance
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Resolve Customer Conflicts and Retain Customers

It's easier to retain an existing customer than it is to find a new one - and offering a gift card or coupon to an upset customer can provide an immediate resolution to the situation – and drive more business in the process.

Contact CodeBroker to learn how to put CS Resolve to work for your customer service team.