Is it time to take the next step in customer engagement?
Written by: Sue LeClaire
Service Alerts enhance the customer experience through personalized messages. Existing CodeBroker customers use Service Alerts to inform consumers when orders are ready, loyalty status updates, Rx alerts/order is ready, credit card balances, or when someone has purchased something on their behalf in the case of a gift registry, and more. Personalized text alerts can be delivered in both real-time (Your prescription refill is ready for pick-up) and batch (Congratulations! You just reached Gold level), whichever method provides the optimal customer experience. You can even personalize the SMS message with your customer’s name allowing you to rise above the noise creating a truly unique shopping experience.
Imagine your customer places an order while in-store. Instead of standing around waiting for the order to be fulfilled, your customer can continue shopping while the item is located and brought to the customer service center. All you need is their mobile device number to deliver a personalized text alert to your customer when their order is ready for pick-up. If it’s an extra large order, present them with a mobile coupon for a free beverage they can enjoy while they wait. Our retail customers realize significant revenue through the use of mobile coupons.
Retailers are increasingly turning to Service Alerts to build customer loyalty. Having the ability to send personalized text alerts to a customer’s mobile device creates a rich and unique customer experience. On the flip side, the retailer is rewarded with customer loyalty that translates into a higher customer life-time value and sales ratio.